FREQUENTLY ASKED QUESTIONS
Answers to common questions
Where can I buy Armani products?
Giorgio Armani Beauty sells products exclusively through our website and selected department stores.
To locate the nearest Giorgio Armani Beauty counter, please visit our Store Locator. Since some store locations only carry Giorgio Armani Fragrance, we recommend calling the store before your visit if you are also interested in cosmetics and skincare.
Can you send samples of your products?
We are sorry but we do not have samples to send without placing an online order. However, you may wish to set up an account with us. The benefits of creating an account are:
- An order history for easy re-ordering.
- Special offers
- Keep track of your favourite products, samples and Wish List.
- Quicker and easier check-out.
- Previews to the newest products and looks.
To become a member, create your account using your Facebook account or click here, fill out the form then select Create An Account.
Additionally, if you are interested in trying Giorgio Armani cosmetics and skincare products, please visit one of our counters. A Beauty Advisor will be happy to help you choose products for your skin type, and introduce you to cosmetics to help you achieve the look you like. Each counter has testers so that you have the opportunity to try each product before you make a purchase.
To locate the nearest Giorgio Armani Beauty counter, please visit our Store Locator. Since some store locations only carry Giorgio Armani Fragrance, we recommend calling the store before your visit.
How can I change or cancel my order?
If you need to change an order you have already placed, please contact Giorgio Armani Customer Service at email@example.com with the subject "Can I Change My Order?". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs. However, if your order has already shipped we will not be able to cancel or change it
What payment options do you accept?
Giorgio Armani accepts MasterCard and Visa as forms of payment. For your convenience, we also accept PayPal as a method of payment. Credit card & PayPal information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.
In the event your order is declined, Giorgio Armani will inform you of this event and refund any monies paid.
Does the website ship products internationally?
We regret that we do not ship outside Australia at this time for orders placed at giorgioarmanibeauty.com.au. Please use our Store Locator to find the Giorgio Armani location nearest you.
How do I reset or change my password?
When re-setting your password visit the Log In / Register section (at the top of our home page) and click “Forgot Your Password?” Enter your email address and a temporary password will be sent to your email inbox.
We recommend that you change the temporary password to a password of your own choosing the next time you login to our website.
Where can I purchase discontinued products?
Once a product is discontinued and no longer available on our website. We understand how disappointing it can be when a favourite product or shade is no longer offered.
Please continue to visit this website to learn about our latest offerings. We also invite you to visit a Giorgio Armani Beauty counter where our trained Beauty Advisor will be happy to help you choose an alternate product or shade.
How do I track my order?
We process orders Monday through Friday in the order in which they are received.
If you want to check the status of your order, and are a registered user, please log into My Account to check the progress of your order. If you want to track the shipment of your order, use the tracking number included in your shipping confirmation email. For any questions about your order, please Contact Us and we would be happy to assist you.
Where are Giorgio Armani Beauty products sold?
To purchase any Giorgio Armani product, you can shop right here at giorgioarmanibeauty.com.au. If you prefer to visit a Giorgio Armani Counter, Click Here for our Store Locator.
Can I continue to receive news at a new e-mail address?
If you are a registered member of giorgioarmanibeauty.com.au, you can easily change any of your personal information on giorgioarmanibeauty.com.au by signing in, clicking on "My Account" and following the onscreen instructions.
Can I receive a complete product catalogue?
We're sorry, Giorgio Armani does not currently produce a product catalogue. However, if you would like to view the complete selection of Giorgio Armani products or shop online you may do so right here.
Can I return an online purchase to a store?
Returns or exchanges for purchases made online may not be accepted for return or exchange at a Giorgio Armani Counter.
To view our online return policy, please Click here.
Can I return in-store purchases to giorgioarmanibeauty.com.au?
We're sorry, but returns or exchanges for purchases made in a Giorgio Armani retail store or partnered retail location may not be returned to giorgioarmanibeauty.com.au. If the item you wish to return was not purchased through our website, we recommend returning to the place of purchase for resolution.
When will I receive my order?
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is Australia Post. We kindly ask that you anticipate 3-5 business days for standard shipping.
We do not ship outside Australia at this time.
Do you accept international orders?
We regret that we do not ship outside Australia at this time for orders placed at giorgioarmanibeauty.com.au. Please use our Store Locator to find the Giorgio Armani Beauty location nearest you.
Can I receive samples for a large group?
We're sorry, samples are not available for general distribution upon request. Periodically, sample offers are made to our registered members. We invite you to register with giorgioarmanibeauty.com.au today to begin enjoying all of the benefits of being a registered member.
Can I use a foreign credit card?
Consumers using foreign credit cards issued in many countries can place orders on this website provided that the Ship-To Address is in Australia. We do reserve the right to decline orders made with credit cards issued from specific countries. Should you have additional questions or concerns please Contact Us. A Giorgio Armani Representative will be happy to assist you.
When is your Live Chat feature available?
You can talk to one of our experts via Live Chat between the hours of Monday - Friday 9am - 9pm, Saturday 9am - 5pm & Sunday 3pm - 9pm AEST. Should you have additional questions or concerns please Contact Us. A Giorgio Armani Representative will be happy to assist you.
I've sent an email to Customer Service, when can I expect a response?
Our standard response time is 3-5 business days, however, we may take longer to respond during busy periods. If the matter is urgent please call 1300 060 116.
Does L'Oreal test on Animals?
No, L'Oréal does not test any of its products or any of its ingredients on animals.
Our consumers’ health and safety have always been an absolute priority for L’Oréal. As is the support of animal welfare. L'Oréal does not test any of its products or any of its ingredients on animals and has been at the forefront of alternative methods for over 30 years. L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by Research. Well before the question of animal testing was raised by civil society or within a regulatory framework, L’Oréal has been committed to new methods of assessing safety that don’t involve animals. A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate in vitro safety tests since 1979, as an alternative to animals. Since then, L'Oréal has an Episkin center in Lyon (France) and Shanghai (China) where reconstructed skins are produced. In addition to skin models, L'Oréal has a large number of non-animal predictive assessment tools, such as molecular modeling, expert toxicology systems, imaging techniques and many more. Read more