SHIPPING METHODS & RETURNS
Customer Service Update
We're with you all the way.
While we are not currently experiencing any shipment delays from our warehouse, Australia Post (Particularly in Metro and Regional Victoria) are seeing a large uplift in parcels processing through their network during this exceptionally busy time for online shopping. This may result delays in the updating of online tracking information (up to a 24 hour delay) and an additional 3-5 days for delays.
For further information regarding Australia Post please see here for updates.
You will receive an automated email once your order has been shipped. Please check your junk or SPAM email folder for notification details.
If the matter is urgent please call our care and service teams. For order enquiries: 1300 060 116 and product related enquiries: 1300 651 991
CUSTOMER SERVICE UPDATES AS AT 26th AUGUST
We continue to offer FREE DELIVERY on all orders.
Australia Post are currently experiencing delays. See here for updates.
We understand that you may wish to speak with our Customer Service Team during this time. Please contact us or phone 1300 060 116 - our current call centre wait time is less than 5 minutes.
Learn more about Giorgio Armani Beauty's response to COVID-19
Shipping Methods and Rates
We offer FREE DELIVERY on all orders.
Our orders are shipped and delivered on business days (Monday through Friday, excluding public holidays). Our standard shipping carrier is Australia Post. We kindly ask that you anticipate 3-5 business days for standard shipping.
*Delivery of orders to remote areas or high order volumes may take longer than expected.
All orders must be sent to a registered Australian Postal Address.
Order Status & Tracking
All orders will be issued with an Australia Post Tracking Number. This will be included in your Shipping Confirmation email sent to the email address provided at the time of purchase. To check the status of your order you can log into your account on giorgioarmanibeauty.com.au.
Track your order through Australia Post here
For any questions regarding the status of your order please contact us at email@example.com
Change of Mind Returns
We are happy to offer a free return and a full refund on any product you've purchased from us within 30 days of the date of delivery (to the extent permitted at law).
Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds simply for change of mind returns that are 30 days after delivery.
Please email firstname.lastname@example.org for change of mind product returns.
Faulty, Damaged or Incorrect Order
If you receive any products that are damaged or have been sent in error, please contact us at email@example.com with a detailed description and photo of the product in question.
In the rare case of an allergic reaction, we will accept the return of your product.
To the exent permitted at law, please provide us with a photo of the reaction and proof of purchase when requesting a return of the product and we request that the product be more than 15% used and purchased within the last 12 months.
If you experience any allergic reaction to Armani beauty products, please stop use of the product immediately and Contact Us
Report a Problem with Your Order
If your order is missing a product or you have any other concerns, please Contact Us. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
Change or Cancel an Existing Order
If you need to change an order you have already placed, please contact Giorgio Armani Customer Service with the subject "Can I Change My Order?". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs. However, if your order has already been processed, we will be unable to cancel or change it.
We do not ship outside of Australia at this time.
International Credit Card Payments
Consumers using foreign credit cards issued in many countries can place orders provided that the "Ship-To Address" is in Australia. We do reserve the right to decline orders made with credit cards issued from specific countries. Should you have additional questions or concerns please email firstname.lastname@example.org and we will be happy to assist you.
Giorgio Armani's products purchased from a retail store must be returned to that store.
We respectfully request that you always include a copy of the sales receipt. If you have purchased Giorgio Armani's products from an unauthorised retailer or other unauthorised source, we regret that we cannot assist you with any problems that you may encounter.
If you should need further information regarding the return of any Giorgio Armani products, please do not hesitate to email email@example.com, and it would be our pleasure to assist you however we can.