Shipping and Returns
SHIPPING METHODS & RATES
We offer FREE DELIVERY on all orders.
Our orders are shipped and delivered on business days (Monday through Friday, excluding public holidays). Our standard shipping carrier is Australia Post. We kindly ask that you anticipate 3-5 business days for standard shipping.
*Delivery of orders to remote areas or high order volumes may take longer than expected.
All orders must be sent to a registered Australian Postal Address.
We continue to offer FREE DELIVERY on all orders.
While we are not currently experiencing any shipment delays from our warehouse, Australia Post (Particularly in Metro and Regional Victoria) are seeing a large uplift in parcels processing through their network during this exceptionally busy time for online shopping. This may result delays in the updating of online tracking information (up to a 24 hour delay) and an additional 3-5 days for delays.
For further information regarding Australia Post please see here for updates.
You will receive an automated email once your order has been shipped. Please check your junk or SPAM email folder for notification details.
If the matter is urgent please call our care and service teams. For order enquiries: 1300 060 116 and product related enquiries: 1300 651 991
We understand that you may wish to speak with our Customer Service Team during this time. Please contact us or phone 1300 060 116 - our current call centre wait time is less than 5 minutes.
ORDER STATUS & TRACKING
All orders will be issued with an Australia Post Tracking Number. This will be included in your Shipping Confirmation email sent to the email address provided at the time of purchase. To check the status of your order you can log into your account on giorgioarmanibeauty.com.au.
Track your order through Australia Post here
For any questions regarding the status of your order please contact us at firstname.lastname@example.org
RETURNS & EXCHANGES
Change of mind returns
We are happy to offer free change of mind returns with a full refund on any product you’ve purchased from https://www.giorgioarmanibeauty.com.au/ (to the extent permitted at law). Returns must be requested within 30 days after the date of delivery. Once our customer service team have contacted you and provided a returns shipping label, the parcel must arrive back at our warehouse within 30 days to qualify for a full refund.
Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds simply for change of mind returns that are 30 days after delivery. We do not offer exchanges for change of mind returns.
We will accept returns outside of the above conditions in the case of allergic reactions, damaged products, incorrect items or faulty items.
We only accept returns purchased from https://www.giorgioarmanibeauty.com.au/. Giorgio Armani beauty products purchased in all other locations must be returned to their original point of purchase.
How to start a return?
1. Confirm that you meet our return conditions (see Change of mind returns).
2. Contact our Customer Service team via our Contact Us page and select “Returns”.
To expedite your request, please include the below details:
• Order number
• Date of product purchase
• Product(s) requested to be returned
• Return reason
• Product condition (unopened, used, damaged, faulty)
3. Within 48 hours, a customer service representative will get in contact with you.
• For change of mind returns: a customer service representative will submit your return and email you the return shipping label
• For orders with other issues: a customer service representative will request that you provide a photo, and any other relevant details. For more information, see section “Issue with your order”
4. Package your item securely.
To reduce waste, you can re-use the packaging, if you no longer have this, you can use a similarly sized box.
5. Drop off your return at any Post Office.
You can print your return shipping label at the post office - simply present your returns label email on your phone. Please note that from the date of receiving the return shipping label, the parcel must be posted within 30 days to qualify for a full refund.
6. You can track the delivery of your return to our warehouse via the Australia Post Portal.
Simply enter the tracking number you received via email when you booked your return at the Post Office.
7. Once the parcel arrives at our warehouse, our returns team will inspect the condition of your return.
If accepted, the refund will be processed and you will be contacted via email. Refunds take approximately 10 business days to be credited to your account.
If you should need further information regarding the return of any Giorgio Armani beauty products, please do not hesitate to contact us, and it would be our pleasure to assist you however we can.
CHANGE OR CANCEL AN EXISTING ORDER
If you need to change an order you have already placed, please contact contact us with the subject "Can I Change My Order?". To expedite your request, please have your order confirmation number available. So that you are able to enjoying your purchase please double check that you have entered the correct and full delivery address. We are unable to modify or cancel an order once you have already placed.
We do not ship outside of Australia at this time.